Notre aims to ship orders within 2 business days. Occasionally during periods of high order volume, such as a promotion or holiday, shipment processing can exceed the two business day window.
Orders placed over the weekend or on holidays will be shipped the following business day.
Overnight Express and Two Day Express orders are shipped as fast as possible, but this can take up to 1 business day. These services do not deliver on Saturday or Sunday.
If you have received a shipping notification, Notre is unable to make any changes to your order.
Notre is unable to combine orders or add items to orders.
Notre is not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.
All U.S. orders are trackable via UPS or USPS Priority Mail.
Items marked returned to sender, refused or sent back to us without an RMA will be issued store credit via electronic gift card minus a 15% restocking fee.
International packages marked return to sender/refused/abandoned will receive store credit (minus a 15% restocking fee). Original shipping is not returned.
Lost/missing packages will be issued store credit equivalent to the value of their order. Original shipping is included.
Lower 48 States
Alaska, Hawaii, Puerto Rico
UPS Worldwide Saver is not a next day service. UPS will attempt to get you the package as fast as possible but it may be 2-3 business days or more depending on your geographic location.
International orders are responsible for their own return shipping.
International Custom Duties are not included in the shipping fee. International orders may be charged customs fees by the destination country's government and these are not included in Notre's shipping fee.
Notre is not responsible for any additional taxes or duties the destination country imposes. Due to the customs process, delivery times are estimates and may take longer than stated.
Notre is not responsible for lost/damaged international orders shipped via USPS. We recommend you use UPS.
International packages marked return to sender or refused will receive store credit (minus a 15% restocking fee). Original shipping is not returned.